We really like our bike and we hope that you will too. Here on the support pages we have gathered information to help you understand how your bike works and what to do to quickly get started. You will also find tips on how to take care of your bike and make sure that it will roll smoothly for many years.
If you do not find the answer to your question, feel free to reach out to us at Livelo!
Get started with your Livelo
Congratulations on your new Livelo! Before you start using it, there are a few things we would like to tell you in order to get you started and to get you cycling safely and of course having as much benefit and pleasure as possible with your Livelo.
If you receive your bike by home delivery, it is of the utmost importance that you check the packaging at the time of receipt. Note on visible damage shall be made immediately upon receipt of the goods and recorded in the transport document or in another document. The note must be certified by the driver. We also recommend that you take a picture of the packaging if it is damaged to make sure that you do not suffer due to transport damage.
If you get your Livelo delivered to your home, be careful not to roll it over any of the brackets with which the carton is assembled - it is a sure way of causing a puncture.
- On the left upper part of the battery there is a silver button, (A). Press it once.
- On the left part of the handle bar you will find the on/off button (J). Hold it until you see the display light up.
- We recommend that you always lock the battery when cycling and when you leave the bike for shorter periods. The lock (G) can be found to the right of the battery holder. NOTE: Always remove the battery overnight!
You can change the saddle if you want, but be sure to never raise it higher than the mark on the seat post. If you are well above the average length, you can order an extended seat post under the spare parts tab.
- Press the battery start button (A) or start button (B). The lights (C) light up.
- Press and hold the on/off button (J) on the handlebar until the display (E) lights up. Avoid leaning down on the pedals before the display is started since the calibration of the electrical system may be affected by the weight on the pedals.
- Press the front brake (G) and at the same time move the lever (F) to the right to release the parking brake.
- Now you can start cycling. We recommend using the rear wheel brake to begin with. It is the right brake lever.
- Remember to lean forward and put the weight on the handlebar to achieve the best stability.
- Adjust the electric assist level as needed with the plus button (H) and the minus button (I). There you adjust how much you want the electric motor to help. It goes from 1 to 5 where 5 gives maximum power.
- Be careful when cycling the first few times, it is different to cycle on three wheels compared to two. When you turn, the bike wants to "pull" in the opposite direction and a tip is to lean slightly in the direction you turn to counter it.
- Below the right handle you will find two "paddles" (C and D).
- The one you have closest to you (C) is the one to press if you want a lighter gear and the paddle behind it, away from you, (D) is the one to press if you want a heavier gear.
Care and advice
- It is important that you take care of your bike in order to extend its life and reduce unnecessary wear and tear.
- Always keep the tires well-inflated to avoid unnecessary wear on them. It also reduces friction and the risk of puncture.
- Keep your bike clean - clay, gravel and road salt will damage it. Be careful not to use cleaning agents in areas where it can penetrate, such as on pedals, crankshaft, nave and chain. Then there is a risk that the grease that protects against rust will disappear.
- Once you have cleaned the bike, it is important that you lubricate moving parts such as gears and chain.
- If you hear any kind of noise, contact Livelo or your local bicycle dealer immediately.
- If you notice that the effect on any of the handbrakes decreases, you should immediately contact Livelo or your local bicycle dealer. The cause may be worn out brake blocks, air in the brake system, hydraulic oil that must be refilled or leakage.
IMPORTANT!An incorrectly handled battery can cause damage and a shorter life. Therefore, it is important that you understand how the battery should be handled and charged.
NOTEIf you park at night in public, ALWAYS remove the battery from the bike. Since new batteries are only sold by Livelo Bikes and when presenting a receipt, it minimizes the risk of theft.
Li-ion, high-capacity Samsung cells
13.6 Ah, 490 Wh
Number of charge cycles
At least 500
- A fully charged battery is sufficient for a bike ride of 30 to 80 km before it needs to be recharged. The range is affected by how you drive your bike. To get as long a range as possible, you can pedal more, reduce the electric assist level, cycle slowly and avoid accelerating on a low gear. The range also becomes longer if you regularly lubricate moving parts and pump the tires well.
- ALWAYS keep the battery holder locked during travel. The battery and connectors can be damaged if it is loose.
- ALWAYS remove the battery overnight to drastically lower the risk of theft.
- Factors that provide a shorter range are: low temperature, headwind, uphill slopes, a soft road surface and a heavy load.
- We recommend charging the battery every time you use the bike. Then the battery lasts longer and the risk of the battery becoming damaged decreases.
- The battery is charged while disassembled from the bike. In the winter, it may be a good idea to charge the battery indoors. The battery capacity becomes lower when charging at temperatures below -5 degrees.
- Use only the supplied charger. The warranty only applies if you use the supplied charger. Other chargers can damage the battery and the electrical system.
- Only use the charger in a dry environment.
- Make sure you have dry hands when handling the charger.
- Do not touch the charger during thunderstorms.
- Only connect the charger to the mains when charging the battery.
- Stop charging immediately if you hear unusual sounds, detect leaks or if you suspect something is wrong with the battery.
- Do not disassemble the battery. The battery is sealed. The guarantee does not apply if the seal is broken.
- The battery must not be heated or damaged. A damaged battery can leak toxic chemicals.
- Do not immerse the battery in water or other liquids.
- Keep the battery out of the reach of children.
- Do not charge the bike in direct sunlight.
- Make sure the ventilation is good during charging.
- Unlock the battery lock (A) with the key.
- Lift the battery (B) out of the holder (C) and place it in a dry place protected from sunlight.
- Connect charger (D) to wall outlet (220V)
- Connect the charger (D) till batteriet (G). Be careful with the rubber plug (E), the strap holding it in place can break easily.
- When the CHARGE lamp (F) on the charger (D) lights up in green, disconnect the charger from the battery (B). Then the battery is fully charged. It takes about six hours to charge a fully discharged battery. Avoid leaving the battery connected to the charger for more than 12 hours.
- Disconnect the charger (D) from the wall outlet.
- Deep discharge can damage the battery. There is no danger if the battery runs out during a bike ride, but remember to recharge it as soon as possible. There is still power left in the battery even though it is not enough to drive the engine. The battery's self-discharge makes it slowly lose power even when not in use. If the battery is fully discharged, there is a risk that it cannot be recharged. Therefore, it is important to charge the battery as soon as the charging level is low.
Settings and repairs
- The upper part of the display (A) gives you information about the speed of the bike. There are three different modes. AVG shows average speed, MAX is maximum speed and SPEED indicates current speed.
- The display also helps you to keep track of the battery charge level (B). 100 percent means the battery is fully charged.
- Selected electrical assistance level (C) is indicated by the numbers 0 to 5.
- At the bottom of the display (D) you will see information about how far and how long you have been driving. Running distance is displayed in three different ways. Trip measures the distance traveled when the electrical system is switched on and can be reset at any time. You reset by selecting Trip and then holding the plus button (H) and the minus button (I) simultaneously. When you reset Trip, AVG, MAX and Time are also reset.
- ODO also shows the run distance with the power system switched on. It cannot be reset but shows total distance traveled.
- Dist calculates the range of electrical assistance based on how much power is required for the moment. Dist varies while driving and only gives an approximate estimate of battery range.
- Time is a stopwatch that shows how long you have been driving since the last reset. You reset the stopwatch by selecting Time and then holding down the plus button (H) and the minus button (I) simultaneously.
- Select the type of information to be displayed in the upper and lower parts of the display by pressing and releasing the on/off button (G). With two quick presses of the on/off button (G) you enter the menu for advanced settings. To return to the main menu, quickly press the power button twice.
- To increase the electric assist level, press the plus button (A) on the handlebar. To reduce or turn off the electrical assistance, press the minus button (B). The electrical assistance level is shown on the display (C) with the digits 0 to 5.
- If you do not want any electricity assistance when cycling, select the level 0. If you need a lot of help, raise the level to 5.
- You can also take the help of the electric assist to guide or drive the bike in walking speed without pedaling. This function can be useful if you want to steer the bike up steep slopes. To set the electric assist level at walking speed, hold down the plus button (A) for more than two seconds. The electrical assistance level is shown on the display (D) as the letter P and the bike begins to roll forward. Release the plus button (A) to stop the bike.
This is what you need to set the brakes: 5 mm Allen key
This is what you do:
- Release the parking brake if the front brakes are to be adjusted.
- Loosen the screws (A) but allow them to remain.
- Hold the hand brake firmly so that the brake pads (B) pinch the brake disc (C) and simultaneously tighten the screws (A).
- Spin the wheel and check that the brake caliper (D) is centered over the brake disc (C). Repeat the setting if the caliper is oblique.
- Spin the wheel and press the hand brake to make sure the brakes are working.
- Tire levers
- Puncture repair kit or new hose
This is what you do:
- Lower the support under the basket or place slightly under the basket so that the tire with the puncture spins freely.
- Use tire removers to tilt the tire.
- Repair or replace the hose.
- Attach the tire. If you change the tire, make sure the direction is correct when you install the new tire. The right direction is usually marked with an arrow on the edge of the tire.
- Pump the tire.
If you want to remove the tire to repair a puncture at a repairer or elsewhere, you will need a 5 mm Allen key.
This is what you do
- Loosen the screws (A) with a 5 mm Allen key and remove the brake caliper (B).
- Loosen screw (C) with 5 mm Allen key. Make sure to insert the Allen key as far as it will go. The screw is tight and the groove in the screw can be destroyed if the hex wrench slips.
- Remove the tire. Avoid touching the handbrake when the wheel is removed. If the brake pads are closed, you need to pry them up with a flat screwdriver and then set the brake.
- Mend the puncture or replace the tire.
- Mount the tire and tighten the screw (C).
- Fit the brake caliper (B) but leave the screws (A) loose.
- Set the brake.
- Screwdriver with Torx T20
- Fixed wrench 15 mm or wrench
- Tire levers
- Puncture repair kit or new hose
Tip! Photographing the parts before you pick them out will make it easier to put them back in the right place again.
This is what you do:
- Insert the heaviest gear so that the chain ends up on the smallest drive.
- Turn off the power system.
- Remove the cable clamps (A). Use a screwdriver and push the cable clamps to one side.
- Pull the cable (B) out of the frame and turn the silver ring (C) to disconnect the cable.
- Place the appropriate item as a support during the cycle.
- Remove the screw (D). Use screwdriver with Torx T20.
- Remove the nuts and washers (E) on each side of the wheel.
- Remove the tire. Press down the rear gear (F) while moving the tire down. Avoid touching the handbrake when the tire is removed. If the brake pads are closed, you need to pry them up with a flat screwdriver and then set the brake.
- Mend the puncture. If you change the tire, make sure the direction is correct when you install the new tire. The right direction is usually marked with an arrow on the edge of the tire.
- Mount the tire. Place the chain on the smallest drive and fit the washer (G), the brake disc (H) and the washer (I). Make sure the elevation on the washer (I) points down.
- Replace the nuts and washers (E) and tighten. Make sure the wheel is straight.
- Install the screw (D) and tighten.
- Spin the tire to make sure it is straight. If necessary, loosen the nuts and screw to adjust the tire.
- If the brake disc (H) is against the brake pads, you need to set the brake.
- Connect the cable (B) and slide it back into the frame.
- Push back the cable clamps (A).
- Pump the tire.
- The electrical system consists of a motor (A), a battery (B), display (C), control buttons (D) and control unit (E).
- The motor is activated when you pedal and assist up to 25 km / h. The electrical assistance level is shown on the display (C) and can be adjusted using the control buttons (D) on the handlebar. Of course, it is also possible to cycle completely without electricity assistance as on a regular bike.
- You can also take the help of the electric assist to guide or drive the bike in walking speed without pedaling. This function can be useful if you want to steer the bike up steep slopes.
- The control unit (E) handles the communication between the battery and the motor.
- There are also sensors on the bike that sense how much power the battery needs on a certain occasion. Each time you start the electrical system, these sensors are calibrated. If the pedals are loaded during the calibration, the input values become faulty and the bike can be perceived as slow to pedal. Therefore, avoid loading the pedals before the display is lit at startup. If that happens, just restart the power system.
- The range with electric assistance is 35-80 km depending on the electricity assistance level, load, the slope of the road and wind.