Terms and Conditions

Prices and payment
Each item is listed with price including VAT for orders within EU. F ex when ordering from Norway the price is without VAT. In the shopping cart you can see the total price including our fees, VAT, shipping and payment. For export outside EU, import tax is paid to and handled by local authorities.
Payment terms are showed in the shopping cart depending on the selected payment method.

Shipping terms are stated in the shopping cart depending on the selected shipping method.

Return Policy
Your rights of regret (the withdrawal period) is valid for 14 days. In your message to us, it must be clear that you regret your purchase. The cancellation deadline starts on the day you received the item or a substantial part of it. If the agreement applies to a specially manufactured product - or a product that has a clear personal touch, the withdrawal period starts on the day we have provided information.

Once you have exercised your rights of regret:
You are obliged to keep the item in the same condition as when you received it. You may not use it, but of course carefully examine it. If the item is damaged or lost due to negligence, you will lose the rights of regret.

Warranties and service
2 years
The frame (except forks, scratches and blows)

2 years
Electric motor, Motor Controller, Battery, Wheels and other components such as brakes and gears. (In addition to consumables such as tires, hoses and brake pads.)

The warranty does not cover
Malfunctions or faults arising from parts that you have assembled yourself.
Errors arising from the lack of service
Use of incorrect components
Damage resulting from an accident or misuse, neglect

The delivery time is stated in the shopping cart under each shipping method. If a product has a different delivery time, it is stated at the respective product. Estimated delivery time is 3-5 days.

Unpacked packages
If you have chosen postal advance as a shipping method, your goods will remain in the post office for four weeks. Uncollected goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you with the costs for return shipping and handling fees, currently between €15 - €200.

Returns are made at your own expense except if the item is defective or if we have packed it incorrectly. Returns should be sent by letter or parcel, not by postal advance. In the event of a change we will pay the new freight from us to you.

When you have exercised your rights of regret, you must send or return the product to us.

Refund Obligation:
If you have exercised your rights of regret, we will refund what you have paid for the goods as soon as or at the latest within 30 days from the day we received the goods or, if it is a service, the message that you have regretted it. You have to pay the return costs yourself when you return the goods. We always pay the return cost of returning so-called replacement goods.

See also the Consumer Agency and the Distance Contracts Act, as well as the EU's joint dispute resolution site http://ec.europa.eu/odr.

Privacy Policy
When you place your order with us, you state your personal information. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you. You have the right to receive the information that we have registered about you according to the Personal Data Act. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. If so, contact us via e-mail.

This online store uses cookies under the Electronic Communications Act, July 25, 2003. A cookie is a small text file stored on your computer that contains information to help the web shop identify and track users. Cookies are available as session cookies and as cookies that are stored permanently on your computer. During your first visit to the web store, your browser will be assigned a session cookie that is unique and used to not confuse you as a user with other users. In order to use the web shop you should allow cookies in your browser. This type of cookie is used solely to give you as a visitor a better experience and support and does not store any personal information about you. Cookies can be deleted. In this web shop, cookies are used, for example, to keep track of your shopping cart, your settings and what pages you have visited to give you a better customer experience and support.

Livelo Bikes AB
Orgnummer: 559198-4116.