Terms and Conditions
Prices and payment
Each item is listed with price including VAT for orders within EU. F ex when ordering from Norway the price is without VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment.
Payment terms are stated in the shopping cart depending on the selected payment method.
Shipping terms are stated in the shopping cart depending on the selected shipping method.
Your rights of regret (the withdrawal period) is valid for 14 days. In your message to us, it must be clear that you regret your purchase. The cancellation deadline starts on the day you received the item or a substantial part of it. If the agreement applies to a specially manufactured product - or a product that has a clear personal touch, the withdrawal period starts on the day we have provided information.
Once you have exercised your rights of regret:
You are obliged to keep the item in the same condition as when you received it. You may not use it, but of course carefully examine it. If the item is damaged or lost due to negligence, you will lose the rights of regret.
Warranties and service
The frame (except forks, scratches and blows)
Electric motor, Motor Controller, Battery, Wheels and other components such as brakes and gears. (In addition to consumables such as tires, hoses and brake pads.)
The warranty does not cover
Malfunctions or faults arising from parts that you have assembled yourself.
Errors arising from the lack of service
Use of incorrect components
Damage resulting from an accident or misuse, neglect
The delivery time is stated in the shopping cart under each shipping method. If a product has a different delivery time, it is stated at the respective product. Estimated delivery time is 3-5 days.
If you have chosen postal advance as a shipping method, your goods will remain in the post office for four weeks. Uncollected goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you with the costs for return shipping and handling fees, currently between €15 - €200.
Returns are made at your own expense except if the item is defective or if we have packed it incorrectly. Returns should be sent by letter or parcel, not by postal advance. In the event of a change we will pay the new freight from us to you.
When you have exercised your rights of regret, you must send or return the product to us.
If you have exercised your rights of regret, we will refund what you have paid for the goods as soon as or at the latest within 30 days from the day we received the goods or, if it is a service, the message that you have regretted it. You have to pay the return costs yourself when you return the goods. We always pay the return cost of returning so-called replacement goods.
See also the Consumer Agency and the Distance Contracts Act, as well as the EU's joint dispute resolution site http://ec.europa.eu/odr.
When you place your order with us, you state your personal information. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you. You have the right to receive the information that we have registered about you according to the Personal Data Act. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. If so, contact us via e-mail.
Livelo Bikes AB