Livelo #1

FAQ

1. Who can use the Livelo?

   Livelo is for everyone: families, singles, young people, OAPs, the tall and the short. People with lighter physical disabilities can also enjoy the Livelo as the two front wheels contribute with balance and the electrical engine with power. No matter who you are, you will be able to combine the benefits with pleasure and find a riding position that suits you. For taller individuals (200cm+) we can offer an extended saddle pool and if you require a more upright riding position we can offer an adjustable stem riser. Please email us at info@livelo.com for extended saddle pool and adjustable stem riser.

2. Can the Livelo be parked outside?

   The Livelo is built to endure even the Swedish climate. A bicycle parked indoors or under a cover will normally have a longer life cycle than a bicycle parked outdoors all year around. Please make sure that you service your bike at regular intervals. At least once a year, you should clean it and ensure that all movable parts as well as the chain is lubricated.

3. Can I park the Livelo outside given the risk of theft?

   The vast majority of Livelo owners park outside. There are some simple arrangements you can make to dramatically lower the risk of theft.
   • Lock the bicycle with two locks, one solid U-lock and an equally solid chain lock. The chain lock, we recommend for night parking. When using the chain lock, please make sure that you thread it through the frame. Do NOT attach it to the roll over protection, front wheel or saddle pool as these are simply disassembled.
   • ALWAYS remove the battery when parking the Livelo for the night. When you park outside your job, nursery school, grocery store etc you only require the U-lock, but make sure that the battery lock is locked. The Livelo battery can not be purchased off-the shelf and Livelo only sell batteries to customers who can present a valid receipt from Livelo Bikes AB that includes the frame number.
   • When you park for the night, try to park your bike where there are lights and where people are out and about also during night time.

4. When can I start driving my children in the Livelo?

   If the child can sit in an upright position by itself (approx 1 year old) the Livelo’s built-in seat and seat belts will work perfectly fine. If you are unsure, you can place a blanket/pillow under the child to ensure the seat belts fit well and are safe. If the child is younger (6-12 months) a car safety seat can be used. Important though is to attach the car safety seat in the basket without any risk of it moving or falling out in case of a collision/accident. Of course, the child must be strapped in sitting in the car safety seat. For children less than 6 months old, we recommend that you cycle at low speed and carefully as they are sensitive to bumps and vibrations that can occur at higher speeds.

5. Can I bring a dog in the basket?

   Of course you can! Many people do and most dogs love it. Please make sure to use a harness and secure the leash in the roll-over-protection under the handle bar to ensure that your favourite friend can’t jump out of the box during the trip. Why not put your dog’s favourite pillow/blanket at the bottom of the basket to ensure it feels like home and is comfortable?

6. Can you mount a luggage carrier or a rear child bike seat to the Livelo?

   Yes you can! There are loads of different manufacturers of both. The area on the seat tube at the triangle and the two upper chain stays are good attachment points. Please make sure not to overload the rear part of the bike, max 15kg.
   • Example luggage carrier: Thule Tour Rack
   • Example rear child bike seat: Qibbel rear seat

7. Where can I service my Livelo?

   You can hand it in to any bicycle repair shop for a general service including lubrication, gear check, break check etc. You do not need to do any service on the electrical system and parts. If you run into any problems with the electrical parts, please contact us asap at info@livelo.com

8. When I buy a Livelo for home delivery, do I need to assemble anything?

   No, the bicycle is shipped fully assembled including pedals. The only thing you have to do apart from unpacking it is to turn the display up and tighten it with one of the tools you will find in the attached tool set.

9. What is the recommended air pressure in the tyres?

   We recommend 3,5-4,0 Bar. Normally, it’s printed on the side or the tyres. Check your air pressure regularly. Tyres with the right air pressure will lower the risk of having a flat tyre and it increases comfort and handling.

More info on our supportpage